Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andrea Parra Almeida

Duty Station Manager
Palma

Summary

Dynamic Duty Station Manager with Ryanair-Azul Handling, skilled in airport ground operations and customer service excellence. Proven track record in enhancing team performance and ensuring safety compliance. Adept at managing irregular operations and fostering a collaborative environment, resulting in improved staff competency and guest satisfaction. Multilingual communicator fluent in Spanish and English.

Proven ability to lead teams, manage tight turnarounds, and handle high-pressure, high-demand situations with calm and efficiency. Seeking to contribute leadership and resilience to a dynamic team in the U.S.A aviation industry.

Overview

9
9
years of professional experience
5
5
Certifications
5
5
Languages

Work History

Duty Station Manager

Ryanair-Azul Handling
02.2019 - Current
  • Supervise all ground operations, including check-in, boarding, baggage handling, and turnaround coordination.
  • Manage and train a team of employees, ensuring compliance with safety and operational procedures. Serve as the main point of contact.
  • Serve as the main point of contact between the airline, airport authorities, and service providers.
  • Handle disruptions, delays, and irregular operations with efficiency and customer focus.
  • Oversaw day-to-day operations, ensuring the smooth operation and incoming and outgoing aircraft.
  • Championed a culture of continuous learning and professional development, resulting in increased staff competency and satisfaction. FAIR CULTURE
  • Encouraged open communication between team members by facilitating regular staff meetings and promoting a collaborative work environment.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Food and Beverage Team Leader

Hyatt
03.2016 - 03.2019
  • Preapertura y apertura del PARK HYATT MALLORCA
  • erPAssisted in hiring decisions, onboarding processes, and ongoing staff development initiatives for a well-rounded team dynamic.
  • Trained new team members on room service procedures, fostering a supportive work environment.
  • Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
  • Streamlined room service operations through effective communication with hotel front desk and housekeeping teams.
  • Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
  • Reviewed daily sales reports to monitor revenue goals and identify areas for improvement in the room service department.
  • Supported room service operations, ensuring timely delivery of food and beverages to guests.

Education

GRADO EN CRIMINALISTICA - Criminology

UNIVERSIDAD CAMILO JOSE CELA
Madrid, Spain
04.2001 -

High School Diploma -

INSTITUTO IES PORTO CRISTO
Manacor, Spain
04.2001 -

Skills

  • Airport Ground Operations
  • Customer service
  • Decision-making
  • Performance management
  • Staff Supervision & Training
  • Flight Turnaround Coordination
  • Irregular Operations Management (IROPs)
  • Safety & Regulatory Compliance
  • Customer Service Excellence
  • Communication & Team Leadership
  • Time Management & Prioritization
  • Problem Solving Under Pressure
  • Multilingual Communication (Spanish & English)

Accomplishments

  • Supervise an average of 120 daily flights, ensuring safe, timely, and efficient turnaround operations across all shifts.
  • Lead and coordinate a team of approximately 100 staff members, including ground agents, dispatchers, and ramp personnel.
  • Maintain a consistent record of on-time performance and incident-free operations, even during peak traffic and irregular situations.
  • Successfully manage high-pressure shifts, delivering smooth execution of operations without major disruptions or safety issues.
  • Ensure compliance with airline and airport regulations while continuously improving team performance and operational efficiency.

Certification

IATA Airport Operations Certification

Timeline

Duty Station Manager

Ryanair-Azul Handling
02.2019 - Current

Food and Beverage Team Leader

Hyatt
03.2016 - 03.2019

GRADO EN CRIMINALISTICA - Criminology

UNIVERSIDAD CAMILO JOSE CELA
04.2001 -

High School Diploma -

INSTITUTO IES PORTO CRISTO
04.2001 -

Similar Profiles

CREATE PROFILE
Andrea Parra AlmeidaDuty Station Manager