Milette Casugod
Inca
Summary
Result-driven and excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Hardworking employee with experience in the customer service industry. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Housekeeper
Spanish Family
08.2015 - Current
English Teacher
GETS SOCIETY
01.2012 - 01.2015
- Served as an English tutor to Korean and Japanese students on a one-to-one basis
- Helped my co teachers in brainstorming for the best approach for each and every students
- Giving my students feedbacks on their strengths and shortcomings in a timely manner
- Mentored new teachers ,shared best practices and offered guidance on effective teaching methods
Claims Analyst
JPMorgan Chase
06.2008 - 12.2011
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
Technical Support Representative
Convergys
01.2006 - 01.2008
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
English Teacher
Sky21 Eglish School
02.2005 - 12.2005
Radio Disc Jockey
Wild FM
12.2004 - 12.2005
- Enhanced listener engagement by curating an eclectic mix of songs and incorporating listener requests.
- Increased audience reach by hosting various radio shows tailored to different demographics and interests.
- Collaborated with producers to develop new show concepts resulting in fresh content and higher ratings.
- Conducted insightful interviews with musical artists, celebrities, and other guests, generating compelling conversations for listeners.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Technological University of The Philippines-Visaya
Negros Occidental PhilippinesSkills
- Customer Service
- Guest Relations
- Fluent in English,Filipino
- Customer Service-Focused
- Excellent Oral and Written Communication
- Interpersonal skills
- Teamwork and collaboration
- Organizational skills
- Problem-solving abilities
- Attention to detail
- Electronic Communication
- Team Support and Collaboration
Timeline
Housekeeper
Spanish Family
08.2015 - Current
English Teacher
GETS SOCIETY
01.2012 - 01.2015
Claims Analyst
JPMorgan Chase
06.2008 - 12.2011
Technical Support Representative
Convergys
01.2006 - 01.2008
English Teacher
Sky21 Eglish School
02.2005 - 12.2005
Radio Disc Jockey
Wild FM
12.2004 - 12.2005
Bachelor of Science - Electrical, Electronics Engineering Technologies
Technological University of The Philippines-Visaya
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