Sorina Niculae
Santa Ponsa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
F&B Manager
Rentel Mallorca
09.2023 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Resolved customer complaints involving food or beverage quality and service.
Waitress Supervisor
Beewi
06.2021 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Waitress
Bar-cafet.Reyna
08.2020 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Head of Biling Department
Highland Gold
03.2017 - 03.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Translator and Interpreter
Saargummi
03.2016 - 08.2016
- Translated documents from Spanish to English.
- Contributed to the successful completion of cross-cultural projects by collaborating with diverse teams as a language expert.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
Animator
Activv
05.2015 - 10.2015
Education
Bachelor's Degree in Hispanic Philology And Ethics - Faculty of Philosophy - Romance Languages
University of Constantine Philosopher
Nitra, Slovakia 05.2011 - 05.2016
Skills
- Labor Management
- Food presentation
- Food and Beverage Operations
- Customer Service
- Problem-Solving
- Written Translation
- Strong vocabulary skills
- Document Formatting
- Clear Communication
Languages
Inglés
Avanzado
C1
Español
Bilingual or Proficient (C2)
Checo
Experto
C2
Polaco
Intermedio
B1
Eslovaco
Bilingual or Proficient (C2)
Timeline
F&B Manager
Rentel Mallorca
09.2023 - Current
Waitress Supervisor
Beewi
06.2021 - 08.2023
Waitress
Bar-cafet.Reyna
08.2020 - 01.2021
Head of Biling Department
Highland Gold
03.2017 - 03.2020
Translator and Interpreter
Saargummi
03.2016 - 08.2016
Animator
Activv
05.2015 - 10.2015
Bachelor's Degree in Hispanic Philology And Ethics - Faculty of Philosophy - Romance Languages
University of Constantine Philosopher
05.2011 - 05.2016
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